This hasn't been the funnest of holidays for Greg. It didn't start out so bad. He got take Joseph to soccer practice, cut down branches from our neighbors tree that are hitting the side and roof of our house, and play Monopoly with the boys. It was even cool enough out to snow on the tops of the mountains, on September 1st, no less! Seeing as he had the day off, Greg decided to figure out the problem with our Norton Anti-Virus. It quit working on the laptop a couple of weeks ago. Greg uninstalled the program but couldn't get it to reinstall. You can't call Norton for help (unless you want to pay $60), only communicate through online chat. Things even went pretty well with that at first. Greg could play Monopoly with the boys while the Norton guy tried to figure the problem. The non-fun began when Mr. Norton (I think at that time it was a person named Vijay) told Greg the laptop had to have a hard-wired connection to the internet, not wireless. That ended Greg's Monopoly game as the internet connection was upstairs and the game was happening downstairs. He's now spent the better part of the day in the computer room, spoken with 6 different analysts (three of them elevated case managers), been disconnected three times and has now started over for the 4th time. The whole process started at 12:45 this afternoon. It's now 10:05. Steven and Ryan were in here earlier crossing all the appendages they had, but it didn't work. We had Family Home Evening in the computer room with the then current analyst beeping in occasionally and remotely operating the computer, which is kind of weird to watch. The computer has now been restarted more times than he cares to think about. Needless to say, Greg is a teeny little bit frustrated. He thinks he's being cursed because he didn't shave today. I appreciate all his efforts. To his credit, the computer has not flown through a window, the internet cable is still attached to the wall, his face is still flesh colored, there are no bulging veins in or around his face, and he can make a joke and still smile (at least on the outside). Our current analyst is Sujeesh. He's hung in there so far , this fourth time around, and not disconnected Greg. Hopefully this will be resolved soon. If not, we'll disconnect ourselves from this whole process and start again another day. I bet Greg shaves tomorrow.